Warranties & Replacements


ALL SALES FINAL FOR PERSONALIZATION PPE ORDERS

Due to the custom nature of personalized neck pillow orders, all sales are final. Personalized products are not eligible for returns, exchanges, or refunds once an order has been placed. Please carefully review your personalization selections and order details before completing your purchase.

If your order arrives damaged or contains a manufacturing defect, please contact our Customer Support team for assistance.



ONE-YEAR LIMITED MANUFACTURER'S WARRANTY


Cabeau's stringent requirements and rigorous testing ensure our products meet the highest quality standards. We will replace any product that is found to be damaged at time of purchase or to have defects in materials or workmanship within 1 year of the original purchase date.

In accordance with this warranty, Cabeau will:

•  Replace the defective component with a new Cabeau part, or
•  Replace the defective product with a new Cabeau product, or
•  Provide you with another product of equal value (if the same style is no longer available)

Up to $25 handling fee plus shipping charge is applied to any replacement (International shipments may incur additional customs/tariffs which are the sole responsibility of the customer). To submit a claim, please follow the instructions below:

REASONABLE WEAR & TEAR

Our products are designed for everyday comfort and repeated use. Over time, normal use may result in signs of wear and tear, including fabric fading, pilling, minor scuffs, fraying, or gradual compression of cushioning. These conditions are considered normal product aging and are not covered under our warranty or eligible for replacement.

Warranty coverage applies to verified manufacturing defects in materials or workmanship under normal, intended use. Damage resulting from misuse, accidents, overloading, improper care, improper storage, or normal product deterioration is excluded.

All replacement requests are subject to review and approval by Cabeau. Proof of purchase and photos of the product may be required to evaluate a claim.


REPLACING DEFECTIVE PRODUCTS

To process your replacement, email support@cabeau.com with the following information:

•  Name of Cabeau product
•  Describe the defect and include a photo of the damaged portion of product
•  Proof of purchase such as receipt or credit card statement indicating:
          - Name of store or website where item was purchased
          - Date of purchase
          - Order number (if website purchase)
•  Clear/legible photo of the TOP of the white paper washing care label sewn into the zipper seam at back of pillow
•  Shipping address where you want to receive the replacement
•  Telephone contact number

Once your information is received, we will send you a notification email indicating whether or not your product meets the warranty requirements.

For items that necessitate a return, we will instruct you how to document the permanent destruction of the product so the unusable remnants can be disposed without incurring additional shipping expense to physically return product.

If a credit is issued, it will automatically be applied to your credit card within 2-5 business days.

Each and every case is unique and will be handled with great care and consideration. All inquiries and related questions can be sent to support@cabeau.com, or leave us a message at 877-962-2232.

REQUESTING A REFUND

Refunds can only be processed within 30-days of purchase date. Monetary refunds are only available for purchases placed on www.cabeau.com. Refunds for purchases made from other retail outlets should be processed at those retail outlets.

If a customer chooses to seek a refund for purchases made at other retail outlets through www.cabeau.com, we will only provide store credit on www.cabeau.com for the lowest advertised price within the last year (including sales or promotions). This option is available at our discretion and is not guaranteed. Shipping costs are non-refundable.

 

HANDS DOWN BACKPACK WARRANTY & REPLACEMENTS

WHAT IS YOUR RETURN POLICY?

You can return your unused item/s within 30 days of delivery. If the return is approved, we will send you a return label (domestic only). 

RESTOCKING FEE

There is a restocking fee of up to $25 to be deducted from the refund. 

What condition does my item need to be in? 

Items must be in unused condition, undamaged, in original packaging, with tags attached to qualify for a return.  If the item does not meet these criteria, it does not qualify for a return or exchange.  

DEFECTS/EXCHANGES

If your item is defective, contact us and we’ll make it right with a replacement or return. Depending on inventory volume, exchanges are available. If your item is currently unavailable, return it and we’ll hold your exchange for the next shipment once stock is accounted for. 

REASONABLE WEAR & TEAR

Our backpacks are designed for everyday use, durability, and repeated wear. Over time, normal use may result in signs of wear and tear, including fabric fading, discoloration, minor scuffs, scratches, fraying, loose stitching, zipper wear, strap stretching, or deterioration of buckles, clips, and other hardware. These conditions are considered normal product aging and are not covered under our warranty or eligible for replacement.

Warranty coverage applies to verified manufacturing defects in materials or workmanship under normal, intended use. Damage resulting from misuse, accidents, overloading, improper care, improper storage, or normal product deterioration is excluded.

All replacement requests are subject to review and approval by Cabeau. Proof of purchase and photos of the product may be required to evaluate a claim.

REPLACEMENT PARTS

We offer replacement parts on the USB cable and Phone Holder stability strap if lost or defective. 

WARRANTY


How long is my warranty? 

  • 1-year warranty: applies automatically. No item registration required. 

  • Lifetime warranty: available when you join Cabeau Club and register your item/s. 

Join & Receive:

20% OFF NEXT NECK PILLOW PURCHASE

Just for signing up, you get 20% off your next neck pillow purchase on Cabeau.com.

LIFETIME WARRANY

Yes, you read that right. Register your product with Cabeau Club and replace one product per year (Benefit is activated only when each product has been registered within 30 days of purchase date).

FREE STANDARD SHIPPING

Unlock free standard shipping codes on your orders when you join our club.

That's just the Start! Other perks such as exclusive sales, early access to new products, and more are waiting for you!

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